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Jiri Dlouhy, Homepage...
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MY PERSONAL PROFILE:
I am an enthusiastic,
hard working self-starter. I am competent and reliable, with an eye for detail, my experience of working with the public has
taught me a great deal. I have learnt the value of customer care, open-mindedness and the importance of a good sense of humour,
as well as how to communicate effectively at all levels. I have excellent office skills, and above all a willingness to learn.
I am looking for a fulfilling career that makes the best use of my skills.
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THE SUMMARY OF WORK AND EDUCATION:
WORK EXPERIENCES
2006 - 2010 arvato services k.s. (Bertelsmann AG), CZ
2005 - 2005 SSP, COMPASS GROUP, UK
2002 - 2005 CITIBANK, CZ
2000 - 2002 Au-Pair, UK
1998 - 2000 RADIOMOBIL (->T-MOBILE), CZ
1996 - 1998 BANK AUSTRIA (->HVB,UniCredit),
CZ
EDUCATION, QUALIFICATION AND TRAINING
2008 - 2010 VSFS, Private university, CZ
2003 - 2005 Central Bohemia Inst.of Higher Education, CZ
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Subject: Marketing
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Bachelor of bussiness administration
2001 - 2002 Chichester College of Technology, UK
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Subject: English lang. and current affairs
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FCE certificate
1996 - 2000 Economic College in Kladno, CZ
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Subject: Finance and banking
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Certificate of Higher Education
1992 - 1996 Business Academy in Slany, CZ
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Subject: Accounting and economics
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Certificate of Secondary Education
2009 Soft Skills Training - Managerial communication, CZ
2008 Reporting, Controlling, Budgeting & Forecasting, CZ
2007 Management & Statutory reporting according to IAS, DE
2004 Communication and negotiation, CZ
2003 Investment basics, CZ
2002
Cross selling, CZ
2002 Telemarketing, CZ
2002 I passed the basic English state exam, CZ
OTHER SKILLS AND ATTRIBUTES
I am reliable, flexible, a team player, more than competent in
English, with knowledge of Spanish and German. I have excellent office skills, and above all a willingness to learn. I am
a computer literate, which includes advanced skills of MS Office + I am familiar with several graphic editors and accounting
& reporting software (6K, Magnitude…). I have learnt web fluency, website building and fast touch typing. I am looking
for a fulfilling career that makes the best use of my skills.
Three professional positives about myself:
1. I am flexible
2. I am punctual
3. I am ambitious
Three professional negatives about myself:
1. I do not like people wasting my time
2. I verify all
information given, which can be
on the other side very time-consuming
3. I am too pedantic in many ways
I offer you:
- English skills (Intermediate Level)
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Experience in international environments
- Good knowledge of a local market
- PC skills
- Communication & presentation skills
- Organizatinal
and problem solving skills
- Concern for order and quality
I am:
- Flexible
- Self-motivated
- Goal oriented
- Stress-resistant
- Patient and excellent listener
- Team player
Click here to download my CV (EN)
Click here to download my CV (CZ)
Click here to download my SSP reference
Click here to download my CITIBANK reference
Finance Controller - Job Description 2008.05
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arvato services k.s.
(BERTELSMANN Group, Stochov, CZ)
01/03/2006 - 30/09/2009
- The role was about a close communication
with the CFO and accounting department, reporting to the local management as well as to the group headquarters in Germany.
The Finance Controller ensured proper local finance controls were in place and reporting requirements were met,
- Collecting, analyzing and evaluating financial data arising from the company’s activities,
- Monitoring of the
Key Performance Indicators (KPI's) such us Revenue, Gross Margin, EBIT, Invested Capital, EVA, BVA, ROS, ROIC etc,
- Minimizing
a potential foreign currency exchange risks to streamline the process of defence against possible volatility of exchange
and interest rates in the market with regard to the company corporate and compliance policy,
- Furthermore I was responsible
for preparing quarterly/half year/annual entity consolidations according to the IAS and local GAAP,
- Accurate and timely
preparation of local budgets and forecasts,
- Cash flow control,
- Support local staff in all financial related matters,
-
Overhead cost allocations,
- External financial contacts (banks, auditors, consultants, business partners) etc...
Select Service Partner (SSP)
(Compass Group, Liverpool, UK)
16/05/2005
- 18/12/2005
I worked in England as a bar supervisor
at Liverpool John Lennon airport. I had to supervise bar staff, whilst creating an inviting, friendly atmosphere that appeals
to all airport passengers. Control and supervision of the bar included keeping bar area tidy, ordering stock, health and safety
issues, serving customers, cellar management and other associated duties. Working in the UK brought many benefits to my life, an
English language improvement in particular as I was the only foreigner there.
SSP (Select Service Partner Limited, http://www.ssp-intl.com) is the specialist
retail catering company of Compass Group UK and Ireland (http://www.compass-group.co.uk)providing a range of services including restaurants, bars, food courts and coffee shops at
major airports, on board ferries, at railway stations and for High Street retailers throughout the UK & Ireland. Compass
Group UK and Ireland is a £2.9 billion turnover business, employing over 100,000 people. It is part of Compass Group PLC,
the world's largest foodservice organisation (http://www.compass-group.com). As the largest foodservice organisation in the UK and Ireland, Compass Group provides
high quality catering and support services at over 8,500 locations and serves nearly three million meals a day.
CITIBANK
(Prague, CZ)
15/072002 - 30/04/2005
I
worked in Citibank in a position of CitiPhone Customer Service Representative and my job position objectives were:
To manage consumer retail banking target market; provide sales and service to a portfolio of consumer clients; act as a resource
for consumer regional sales team to enhance cross-sell and in the preparation of applications for complex product structures;
provide sales over the phone by inbound and outbound calls; complete any after call work processing necessary to resolve customer
queries; handle conference calls, handle daily inquires; attend and follow up notes of senior management meetings; filing
and archiving relevant documents; identify potential customer opportunity to deepen customer relationships; provide the manager
with customer feedback on product improvements etc...
The bank is a wholly owned subsidiary of Citibank Overseas Investment
Corporation ("COIC"), which is in turn wholly-owned by Citibank, N. A., New York. The ultimate holding company is Citigroup,
the U.S. based financial services group with offices in more than 100 countries and territories throughout the world. Citibank
a.s. has been present in Czech Republic since 1991. In the initial years, the bank focused on providing banking services to
large Czech companies, multinational corporations and financial institutions, and achieved a leadership position in a
number of product areas. Citibank's Global Consumer Bank, or the retail business, was launched in Czech Republic in 2001.
Cosumer part of the bank where I used to work is now offering a full range of retail products such as, credit cards, debit
cards, personal loans, deposits, mutual funds and the CitiGold offering.
AU-PAIR
(Chichester, UK)
01/11/2000 - 30/05/2002
I studied English at Chichester College of Arts, Science and Technology
in England. I was a part-time student at the college, because I was working as an Au-Pair at the same time and I had to combine
my working schedule with the college timetable. I had to look after 3 children aged between 7 and 12 years. Like in any other
occupation, there were advantages and disadvantages, but on the whole, it brought many benefits to my life. My English host
family lived in the South part of England, in a village called Nutbourne (county West Sussex), which is about 5 miles from
the nearest city Chichester.
T-MOBILE
(-> Radiomobil, Prague, CZ)
01/03/1999 - 31/10/2000
This
company is one of the biggest cellular system providers for mobile phones in the Czech Republic. In the year 2000 I
worked there as a member of Fraud Analysis Team which involved e.g.: looking after processes in the cellular network; assure
fraud prevention and detection on operational level with subsequent countermeasures in accordance with Company policies; performing
real-time monitoring of traffic to prevent high traffic fraudelent use; reviewing alarms and deciding about next steps; identifying
fraud indicators and justifying them; disabling access to "T-Mobile" network to fraudulent users by updating blacklist for
customer care purposes; participating in cooperation with police; handling cases of misused ID documents, etc...
In
the year 1999 I worked there in a position of Customer Care Representative which involved representing Company Customer
Care through assigned activities targeted to Support, Develop and Retain Company customers; providing customers with correct
and comprehensive information and performing or initiating consequential activities in order to support customer satisfaction;
carrying out requests and solving customers' complaints in accordance with valid Company standards; performing activation
of services, credit check and related activities for single subscribers as well as special customers; assisting in control
of invoicing process, system of accounts payable and receivable, and processing of customers' payments collection; contributing
in increasing our customers' retention and loyalty through performinging assigned customer care activities; co-operating with
other units and teams of the Customer Care Division, etc...
BANK AUSTRIA
(->HVB, ->UniCredit
bank, Prague, CZ)
15/071996 - 30/06/1998
The work in Bank Austria involved general secretarial and office
duties, including reception work, general administration, imputing and retrieving data and statistical information; dealing
with customer queries; opening and closing customers accounts; money exchange transaction; dealing with executions, including
police cooperation etc.
Bank Austria was a subsidiary of one of the biggest Austrian banks (Nowadays
after a bank merger called HVB Bank). It does not exist any more, because on October 1, 2001 a new bank, HVB
Bank Czech Republic a.s., entered the Czech market. It came into being as a result of the merger of two previously independent,
successful banks, Bank Austria/Creditanstalt Czech Republic, a.s. and HypoVereinsbank CZ, a.s. The merger of these two financial
institutions was part of a process undertaken already in 2000 by the parent enterprises of the two subsidiary banks, the German
Hypovereinsbank AG and the Austrian Bank Austria Creditansalt Gruppe. The integration of further financial institutions under
the umbrella designation of HVB Group has resulted in the formation of Europe's third largest banking group.
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ADDRESSES OF CONTACT
PERSONS AND INSTITUTIONS USED IN THE TEXT ABOVE:
1. arvato
services k.s. (Bertelsmann AG), Osvobození 535, 273 03, Stochov, Czech Republic, http://www.arvato-services.cz/, ref. Mr. Jan Kubis or Mr. Emeric Crepin (CFO), jan.kubis@bertelsmann.de, emeric.crepin@bertelsmann.de, tel. +420312560140
2. SSP
(Select Service Partner Limited, Compass Group) South Terminal, Liverpool John Lennon Airport, Liverpool, L24 1YD.
SSP is the specialist retail catering company of Compass Group UK and Ireland (http://www.compass-group.co.uk), ref: Mr. Matt Bernstein (Unit Manager), tel.: +441519071102, +441519071105; fax: +441519071113, http://www.ssp-intl.com/;
3. Citibank, a.s., Evropska 178, 166 40, Prague 6, Czech Republic, http://www.citibank.cz/,
ref.: Mr. Martin Leipner (Head of Citiphone), martin.leipner@citigroup.com, tel.: +420233062176;
4. Au-Pair: Family Prior, England, tel.:+441243370812, fax: +441243371874,
neil.prior@btclick.com;
5. Radiomobil, a.s. (->T-Mobile), Tomickova 2144/1, Praha 4,Czech Republic,
ref.:
Mr. Adam Falus (Manager), adam.falus@t-mobile.cz, http://www.t-mobile.cz/;
6. Bank Austria (->HVB Bank, UniCredit Bank) , Revolucni 15, 110 15, Prague 1, Czech
Republic,
ref.: Mrs. Alena Uldrychova or Mrs. Katerina Chadrabova (Managers), http://www.ba-ca.cz/;
7. Chichester College of Arts, Science and Technology, Westgate Fields, Chichester, West Sussex,
PO19 1SB, UK, tel: +441243786321, fax: +441243539481, Geoffrey.Gibbs@chichester.ac.uk, info@chichester.ac.uk, http://www.chichester.ac.uk/;
8. Central Bohemia Institute of Higher Education (Stedocesky vysokoskolsky institut, s.r.o., SVI),
Cyrila Boudy 1444, 272 01, Kladno, Czech Republic, tel.: +420312664 783, +420606619461, fax: +420312664784, studijni@svikladno.cz, http://www.svikladno.cz/;
9. Economic College (Soukroma vyssi odborna skola uzemne-spravni, s.r.o., SVOSE),
T.G.
Masaryka 103, Kladno, 272 01, Czech Republic, tel.: +420312628751, fax.: +420312620371, ref.: Ing. Vera Kucerova, svose@volny.cz, http://www.svikladno.cz/;
10. Bussiness Academy (Obchodni akademie Dr. Edvarda Benese), Smetanovo nam. 1200, Slany, ref.:
Ing. Miloslav Stockl, tel.: +420314522422, fax: +420314522021, obch.akademie@pc-slany.cz.
* References are available on request
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